Terms of Service

Last Updated: [Date]

Welcome to [Your Business Name]. These Terms of Service (“Terms”) govern your use of our website at [your-website.com] and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or making a purchase. If you do not agree to these Terms, you must not use our website or purchase our products.

Products and Descriptions

We make every effort to display our candle products as accurately as possible on our website. However, colors, textures, and fragrances may vary slightly from what is shown online due to monitor settings, photography, and the handmade nature of our products. Each candle is hand-poured and may have minor variations that make it unique.

All product descriptions, including scent profiles and burn times, are approximate and provided for informational purposes. Actual burn times may vary depending on environmental conditions and candle care practices.

Pricing and Payment

All prices are listed in US Dollars and are subject to change without notice. Prices do not include applicable sales tax or shipping costs, which will be calculated and displayed at checkout.

We accept payment through the methods displayed at checkout. By submitting your payment information, you represent that you are authorized to use the payment method provided and authorize us to charge the total order amount to that payment method.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, product unavailability, or pricing errors. If your order is cancelled, you will be notified and refunded promptly.

Shipping and Delivery

We currently ship within the United States. International shipping may be available for select destinations. Shipping rates and estimated delivery times are provided at checkout and vary based on your location and selected shipping method.

Processing time: Orders are typically processed within 2-5 business days.
Shipping carriers: We use USPS, UPS, or FedEx for order fulfillment.
Tracking: A tracking number will be provided via email once your order ships.
Delivery delays: We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

Risk of loss and title for items pass to you upon delivery to the shipping carrier. Please ensure your shipping address is correct, as we are not responsible for packages delivered to incorrect addresses provided by the customer.

Returns and Refunds

We want you to love your candles. If you are not satisfied with your purchase, please review our return policy below:

Unused, unopened items: May be returned within 30 days of delivery for a full refund, minus shipping costs. Items must be in their original packaging and in unused condition.
Damaged or defective items: If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Used or burned candles: Due to the nature of our products, we cannot accept returns on candles that have been lit or used.
Sale items: Items purchased on sale or with a discount code are final sale and cannot be returned or refunded.

To initiate a return, please contact us at [your-email@example.com] with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item.

Candle Safety Disclaimers

Important: Candles involve an open flame and must be used with care. By purchasing our products, you acknowledge and accept the following safety guidelines and disclaimers:

Never leave a burning candle unattended.
Keep candles out of reach of children and pets.
Place candles on a stable, heat-resistant surface away from flammable materials, drafts, and vents.
Trim the wick to 1/4 inch before each use to prevent uneven burning, dripping, and flaring.
Do not burn a candle for more than 4 hours at a time.
Discontinue use when 1/2 inch of wax remains at the bottom of the container.
Do not move a burning candle. Allow it to cool completely before handling.
Keep the wax pool free of wick trimmings, matches, and other debris.
If the candle produces smoke, flickers repeatedly, or the flame becomes too high, extinguish it immediately and allow it to cool before relighting.

[Your Business Name] is not liable for any injury, damage, or loss resulting from the improper use, handling, or storage of our candle products. By purchasing and using our products, you assume full responsibility for their safe use in accordance with the guidelines above.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product names, and designs, is the property of [Your Business Name] and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

User Accounts

You may create an account on our website to streamline future purchases. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

We reserve the right to suspend or terminate any user account at our discretion, particularly in cases of suspected fraud, violation of these Terms, or abusive behavior.

Limitation of Liability

To the fullest extent permitted by applicable law, [Your Business Name], its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with:

Your use of or inability to use our website or products
Any errors, inaccuracies, or omissions in our website content
Unauthorized access to or alteration of your personal information
Any third-party content or conduct on our website
Any injury or damage resulting from the use of our candle products

Our total liability for any claim arising from your use of our website or purchase of our products shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless [Your Business Name], its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your use of our website, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be resolved exclusively in the courts of [Your State/County].

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on this page with an updated “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Email: [your-email@example.com]
Mailing Address: [Your Business Name], [Your Address]